Now Hiring - Consumer Services Sales Associate / Customer Service Representative in Las Vegas, NV

Overview: Responsibilities:

• Lead all clients from check in to check out, ensuring Drybar standards are upheld, creating an amazing client experience! Engage with clients and serve complimentary beverages.
• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party.
• Organize and execute shop flow between clients and team members in a positive manner.
• Serve as subject matter expert in reservation system. Ensure client information is recorded with accuracy and timeliness.
• Ability to sell memberships, rebook appointments during check out to increase client retention.
• Troubleshoot any reservation system issues, make necessary changes to client profiles, optimize appointments to fit business needs, and check notes to ensure clients’ needs are met.
• Optimize and maximize appointments with reservation system and ensure timely communication with customer service team.
• Maintain highest degree of ethics when handling client payments and stylists’ tips/commissions. Balance cash drawer at opening, close and at shift changes.
• Problem solve when faced with client concerns or operational issues, always ensuring the solution is focused on providing an excellent experience to the client.
• Maintain overall shop cleanliness by conducting walkthroughs behind the bar and keeping front desk area clean.
• Maintain clear communication with shop management about overall shop operations.
• Educate clients on Drybar products and tools, have the ability to sell and restock shelves.
• Uphold Drybar’s 10 Core Values.

Qualifications:

• 
  Cosmetology license preferred, but not required.
• Strong conceptual thinking. We want our team to be able to start projects off from an incredibly strong position and come up with unforeseen, clever concepts to move forward with a deep level of care about the quality of your work and how it reflects on your character is the Drybar way.
• Strong self-management practices with meticulous attention to detail. Be able to deliver a solid approach to consistent, development ready work.
• Honesty, Integrity & Fairness. Respect for individual ability, creativity and diversity.
• A natural inclination to be pro-active and take the lead in solving problems as you find them. A hunger for personal and professional growth.
• Strong communication skills (both written and verbal), discretion, professional openness, and other leadership skills needed to coordinate and facilitate healthy, well-organized teamwork.
• Having a sense of humor and being witty isn’t a bad thing either! Having enjoyment of work and life balance is key here at Drybar!

Benefits:

• Bartender Buttercups for Las Vegas, NV have a guaranteed hourly wage of $14.00 an hour. Along with tip potential, sales bonuses, and possible commission, our full-time Bartenders have the potential to make an average of $45,000-60,000 per year including tips, depending on hours!
• Exceptional Health, Dental, Vision, Life Insurance & 401K options
• Accrued Paid Time off for Maternity and Paternity Leave
• Flexible Paid Time Off and Personal Days Given
• 30% discount on all Sassoon advanced education classes for Drybar team members.
• Quarterly contests to win Sassoon hands on education in cut or color.
• $100 Anniversary Visa Gift Cards given after a year of working at Drybar
• Parking paid for at certain locations!
• Increase in hourly pay during evening shifts and weekends!
• Get $200 referral bonus for every stylist you refer to Drybar!
• Exceptional Co-workers & Management.
• Birthday & Anniversary Staff Appreciation Days.
• Free Blowouts for the Employees!

Legal Disclaimer: ©2023 DB Franchise, LLC (“DBF”). Each Drybar® shop is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated Shops. All individuals hired by franchise owners’ shops are their employees, not those of DBF. Drybar® + design is are registered trademarks owned by Helen of Troy Limited and used by DBF under license.